RTO SUMMIT WEST 2021 AGENDA

Monday, May 24

12:00 – 1:00 pm:  Registration

1:00 – 1:15 pm:  Welcome: Dan Swain, Airlines Reporting Corporation (ARC)

1:15 – 3:25 pm:  Connect TOUR One-on-one Marketplace Appointments

3:25 – 3:40 pm:  Appointment Break

3:40 – 5:10 pm:  Connect TOUR One-on-One Marketplace Appointments

6:30 – 8:00 pm:  Opening Reception, Sponsored by Red Rock Resort

Red Rock Resort is delighted to welcome our special guests from Connect 2021.  Spring is in the air and the drinks will be flowing at Crimson in Bloom, a garden-inspired indoor and outdoor terrace lounge featuring beautiful hand-crafted cocktails, extravagant floral décor, and an energetic atmosphere.  Bask in the greenery while enjoying eclectic music.  Shake off the embrace of the winter months and flourish at the enchanting popup bar at Crimson where high tea meets whimsical garden and budding Spring vibe.

Tuesday, May 25

8:00 – 9:00 am:  Registration

8:00 – 9:00 am:  Coffee & Tea

9:00 am – 10:25 am:  Connect TOUR One-on-One Marketplace Appointments

9:30 am – 10:15 am:  Education

• • Carolina Caro:  Navigating Uncertainty and Disruption in the Time of Crisis (Theater 1)
  • Tianna Tye:  Diversity & Inclusion Workshop: Unconscious Bias (Theater 2)

10:25 – 10:40 am:  Appointment Break

10:10 – 12:10 pm:  Connect TOUR One-on-One Marketplace Appointments

10:45 – 11:30 am:  Education

• Bob Pacanovsky:  Traditional Customer Service Won’t Work Any Longer in 2021…But This Will (Theater 1)
• TBD:  5 Tips to Planning a Site Visit During a Pandemic (Theater 2)

12:00 – 1:00 pm:  RTO Summit West Lunch

12:00 – 2:00 pm:  Connect TOUR Lunch

1:00 – 1:15 pm: Welcome: Dan Swain, Airlines Reporting Corporation (ARC)

1:15 pm – 3:00 pm:  RTO Summit West One-on-one Marketplace Appointments

2:00 pm – 2:45 pm:  Education

• • Moderated by Michael Dominiguez:  Hotel Comeback (Theater 1)
  • Tianna Tye:  The Good, The Bad & The Blind Spots: Targeting Beyond Unconscious Bias (Theater 2)

3:00 – 3:15 pm: Appointment Break

3:15 pm – 5:00 pm:  RTO Summit West One-on-one Marketplace Appointments

3:30 pm – 4:15 pm:  Education

• • Holly Duckworth:  7 Practices to be a Mindful Sales Professional in a Recovering World (Theater 1)
  • Tracy Stuckrath:  Food & Beverage Risk Management (Theater 2)

4:30 – 5:00 pm: Cocktail Reception

Evening: Open Night

Wednesday, May 26

8:00 am – 9:00 am: Coffee & Tea

9:00 am – 10:25 am: RTO Summit West One-on-One Marketplace Appointments

9:00 am – 9:45 am:  Education

• Tracy Stuckrath: Menu Trends / Food Safety (Theater 1)
• Tianna Tye: Diversity & Inclusion Workshop: Unconsious Bias (Theater 2)

10:15 am – 11:00 am:  Education

• Tianna Tye: Workplace Appreciation: Leading Teams Remotely (Theater 1)
• Adonica Shaw: Marketing to New Customers Post Covid (Theater 2)

10:25 am – 10:40 am:  Appointment Break

10:40 am – 12:10 pm: RTO Summit West One-on-One Marketplace Appointments